By Industry – Retail

API and AI Solutions for Retail

The retail industry is undergoing rapid transformation as consumer expectations evolve toward highly personalized, real-time, and seamless shopping experiences across physical and digital channels. Retailers today must unify a wide ecosystem of systems—point-of-sale (POS), ecommerce platforms, ERP systems, product information management (PIM), order management systems (OMS), warehouse management systems (WMS), CRM platforms, loyalty engines, pricing and promotions systems, inventory networks, and third-party fulfillment partners. Historically, retail technology environments have been marked by siloed applications and fragmented integrations, preventing retailers from achieving true omnichannel visibility and agility. As competition intensifies from digital-native brands, marketplaces, and global retail platforms, the need for a secure, modern, and flexible integration layer becomes essential.

Flexible and SECURE

Secure Modern Innovation

An API Gateway provides the foundation required to modernize retail operations by acting as the centralized control point for all API traffic across in-store systems, digital commerce channels, mobile applications, supply chain platforms, and partner integrations. The Gateway ensures consistent authentication, authorization, traffic management, caching, routing, and threat detection across services that span the entire retail value chain—from product discovery and inventory availability through checkout, fulfillment, and post-purchase engagement. By decoupling modern digital experiences from legacy retail platforms, the Gateway enables rapid delivery of new capabilities such as real-time inventory across locations, personalized product recommendations, dynamic pricing, curbside pickup integrations, mobile checkout, digital receipts, endless aisle programs, and unified loyalty experiences.

proven roi

Cost Reduction and Risk Mitigation

From a business and operational perspective, an API Gateway drives significant improvements in customer experience, operational efficiency, scalability, and partner connectivity. Omnichannel consistency becomes achievable as all channels share unified access to inventory, pricing, product data, and customer profiles. Performance optimizations—like intelligent caching and traffic shaping—improve website speed, reducing cart abandonment and increasing conversion rates. The Gateway also simplifies onboarding of new partners such as last-mile delivery services, drop-ship vendors, marketplace sellers, and payment providers, enabling retailers to expand assortments and delivery options quickly. On the operations side, retailers gain enhanced resilience during peak periods—including holiday sales, flash promotions, and new product launches—by managing API traffic loads across multiple systems and channels.

strategic enablement

Speed, Security, and Interoperability

An API Gateway is a strategic enabler of modern omnichannel retail. It reduces integration complexity, strengthens cybersecurity, accelerates time to market for digital initiatives, and ensures consistent and scalable customer experiences across all touchpoints. Retailers that deploy a robust API Gateway position themselves to innovate faster, personalize their engagement at scale, operate more efficiently, and remain competitive in a market where seamless digital interactions and supply chain agility directly influence profitability and customer loyalty.

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Industry Leading API Security Innovation

Transport Security

Protocol break Built-in PKI engine FIPS 140-2 TLS 1.2 ciphers Protocol translation

Message Security

Bi-directional transaction correlation Full payload contextual analysis

Threat Mitigation

AV and malware scanning OWASP top 10 protection RegEx pattern engine Rate and size SLA control

Data Integrity

Request and response schema validation DSIG and DSIG Verification

Data Privacy Assurance

Encryption and Decryption Data encoding or redaction

Authentication and SSO

Conversion of any-to-any PKI Auth, HTTP Auth, SAML, OAuth, OpenID Custom identity token

Data Translation

Header and Body mapping Conversion of XML, JSON Transformation

Auditing

Machine Learning META Data Format AI Logs Full context transaction logging